Disciplinary codes and procedures need to be carefully drafted to ensure that senior management has the final say when enforcing standards of behaviour and performance. The employee made an unacceptable racist remark. He conceded he was wrong and at the conclusion of the disciplinary process he was not dismissed but warned. Senior management intervened and summarily dismissed him. The arbiter held the employer could not do so and upheld the warning. On review Pillay J in the Labour Court upheld the award as not being unreasonable. The LAC discussed various related issues but eventually upheld the judgment of Pillay J. The LAC applied an earlier LAC judgment to the effect that employers could not treat the outcomes of disciplinary enquiries as mere ‘recommendations’. So the LAC disallowed the appeal and upheld the review judgment of D Pillay J in the Labour Court.
South African Revenue Service v CCMA (Kruger) (JA06/11)  ZALAC 52 (8 December 2015) per Sutherland JA [Davis JA and Mngqibisa-Thusi AJA concurring]
This judgment reinforces the notion that, except in instances of clear gross misconduct, employers should adopt the statutory procedure appropriate for dealing with operational requirements and risk management. It is even suggested in the LAC judgment that it might still be appropriate for SARS to adopt that approach. A joint consensus-seeking procedure eliminates all the technical arguments that are discussed in the LAC judgment. Management are allowed to dismiss employees for a valid and fair reason. They are not obliged to follow any particular prior procedure, provided employees have a right to be heard and respond to any averments. In this case there was a valid reason to dismiss. But in considering fairness it was necessary to have regard to all the surrounding circumstances. Avoid the expression ‘mitigating factors’ as that suggests some form of criminal procedure. So the issue is whether the conduct would make it intolerable to remain employed. In other words has the employee destroyed, or seriously damaged, the necessary relationship of trust and confidence. The LAC correctly distanced itself from a previous LAC judgment of Zondo JP, as he was, to the effect that a racist remark should automatically result in dismissal. As explained by Sutherland JA it is necessary to separate validity and fairness when dealing with the reason. But issue has to be taken with Sutherland JA in para  where it is suggested that an ‘unlawful act will always be, within the Labour jurisprudence paradigm, both substantively and procedurally unfair’. Hopefully the Constitutional Court will have more to say on this issue in the near future.
The question posed on appeal was whether an employer who has delegated final disciplinary discretion to a person qua chair of a disciplinary enquiry can substitute the chair’s decision with a different or harsher sanction
Held – Absent a power to regard the decision of a chair as a mere recommendation an employer cannot do so and any purported decision to substitute a sanction is invalid
Held – An employer’s invalid substitution of a sanction is not merely a procedural irregularity – because of the invalidity of such a decision the decision is also a substantively unfair act – the distinction between substantive fairness and procedural unfairness is a forensic tool of analysis rather than two discrete concepts
Held – The fundamental premise of our labour relations jurisprudence is that fairness shall prevail – a general rule that employers are not at large to interfere with the outcomes of disciplinary hearing outcomes with which they disagree is an appropriate and necessary safeguard for workers subjected to discipline – the rule is worthy of preservation
The LAC decision in SARS v CCMA (Chatrooghoon) explained and applied
The LC decision in SARS v CCMA (Botha) explained and criticised
Held – Racist abuse – seriousness – despite the gravity thereof, a fair enquiry including an enquiry into whether any mitigating circumstances might exist is necessary – the imposition of a sanction of dismissal for racist conduct cannot as a matter of course follow – despite the likelihood that cogent mitigation could exist being rare, without such an enquiry, the disciplinary enquiry would be a sham –
The LAC decision in Crown Chickens v Kapp at  explained
On appeal, the decision by the commissioner of SARS to substitute a sanction of dismissal for the sanction of a suspension imposed by the disciplinary enquiry chair found to be invalid – the decision of labour court dismissing a review application against an arbitrators award on the grounds that the award satisfied the test in Sidumo v Rustenurg Platinum Mines upheld – Appeal dismissed